Frequently Asked Questions
Products and Shipping
Delivery typically takes 1-3 working days to major districts and may take up to 10 working days for rural and outlying areas.
Orders are dispatched from our Johannesburg distribution centre. Tracking information will be e-mailed to sent via SMS to clients as soon as orders are fulfilled and collected by our courier partners.
Free shipping is available for orders over R 500.00, with the exception of items on sale and orders below R 500.00 which incur a delivery cost of R 150.00.
No. We do not have international shipping at the moment but we are working on increasing our reach abroad in the near future.
For order enquiries, please email us at firstname.lastname@example.org.
For any other related queries please call us on 010 443 3946.
Yes, we do but we have something even better!
Our checkout offers two fantastic credit facilities that are easy to use and you will receive your goods upfront.
PayJustNow - 3 equal interest free installments. For more information click the here.
Payflex - shop now, pay later at 0% interest. For more information click here.
Lay-buys - are only offered in-store
You can find our store locations here.
A 30% deposit is required on the initial amount with 3 months to pay.
Returns & Refunds
Yes, we offer full and partial refunds.
A refund request can be submitted within 14 working days after the parcel has been received.
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.
In another instance when the packaging has been opened and the product has been used, you are eligible for a refund given that the product is returned within 14 business days and the product is still in a saleable condition.
In the case when a product or packaging has been damaged, is stained or otherwise not in a saleable condition, you are not eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.
The amount payable in order for the courier to collect and re-deliver in the event of an exchange is R 150.00
The amount payable in order for the courier to collect in the event of a refund is R 150.00
Payments & Safety
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
We offer various reliable payment methods which includes credit facilities.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
We accept payments from major credit card companies like Visa, Mastercard and Apple Pay.
We also do offer lay-buys only in-store and we do have credit facilities online as well.
We do not accept any form of cheques, cash on delivery for online orders or EFT payments. T&Cs